Terms and Conditions - Flat Clearance Surbiton

Welcome to Flat Clearance Surbiton. These Terms and Conditions govern your use of our services and outline the obligations and rights of both our company and our clients. By engaging with our services, you agree to comply with and be bound by these terms.

1. Introduction

Flat Clearance Surbiton provides professional and efficient flat clearance services in the Surbiton area. Our mission is to offer hassle-free solutions for clearing, cleaning, and disposing of unwanted items from residential properties.

2. Services Offered

2.1 Clearance Services

• Residential: Comprehensive clearance for flats and houses.
• Commercial: Office and commercial space clearance.
• Specialized: Handling of hazardous materials and delicate items.

2.2 Cleaning Services

• Post-clearance cleaning to ensure your property is spotless.
• Specialized cleaning for kitchens, bathrooms, and other sensitive areas.

3. Booking and Payment

To secure our services, bookings must be made in advance. We offer flexible scheduling to accommodate your needs.

3.1 Payment Terms

• Payment is expected upon completion of services unless otherwise agreed upon.
• We accept various payment methods, including cash, credit/debit cards, and bank transfers.
• All prices are inclusive of VAT and any applicable fees.

3.2 Cancellations and Rescheduling

We understand that plans can change. Cancellations made at least 48 hours in advance incur no charges. Rescheduling is subject to availability.

4. Client Obligations

Clients are responsible for providing accurate information about the property and ensuring access for our team.

4.1 Property Access

• Clients must ensure that the property is accessible at the scheduled time.
• Any additional access requirements should be communicated beforehand.

4.2 Item Classification

Clients should inform us of any items that require special handling or disposal methods.

5. Responsibilities and Liabilities

Flat Clearance Surbiton strives to handle all items with care. However, we are not liable for pre-existing damages or unforeseen circumstances beyond our control.

5.1 Damage to Property

• We take utmost care to avoid damage, but in the event of accidental damage, we will assess and address the situation promptly.

5.2 Lost or Damaged Items

While we handle items with care, we cannot be held responsible for lost or damaged items unless negligence is proven.

6. Privacy Policy

Your privacy is important to us. We ensure that all personal information provided is kept confidential and is used solely for the purpose of delivering our services.

6.1 Data Protection

• We adhere to all relevant data protection laws and regulations.
• Client information will not be shared with third parties without consent.

6.2 Use of Information

Information collected is used to improve our services and communicate effectively with our clients.

7. Terms of Service

By utilizing our services, clients agree to the terms outlined in this document.

7.1 Service Availability

• We strive to provide services as scheduled but cannot guarantee availability during unforeseen events.

7.2 Amendments to Terms

Flat Clearance Surbiton reserves the right to modify these terms at any time. Clients will be notified of significant changes.

8. Dispute Resolution

In the event of any disputes, we encourage open communication to resolve issues amicably.

8.1 Mediation

• Both parties agree to seek mediation before pursuing legal actions.

8.2 Governing Law

These terms are governed by the laws of the United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.

9. Termination

Either party may terminate the agreement with written notice under specific circumstances, such as breach of terms or inability to perform services.

9.1 Grounds for Termination

• Breach of any terms outlined in this document.
• Failure to make payments as agreed.
• Inability to provide the agreed services.

9.2 Procedure for Termination

Termination requests must be submitted in writing and will be processed within a reasonable timeframe.

10. Force Majeure

Flat Clearance Surbiton is not liable for any failure to perform services due to events beyond our control, including natural disasters, war, or other unforeseeable circumstances.

11. Intellectual Property

All content provided by Flat Clearance Surbiton, including logos and service descriptions, are the intellectual property of the company and cannot be used without permission.

12. Acceptance of Terms

By using our services, clients acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing Flat Clearance Surbiton. We look forward to serving you with professionalism and integrity.